Privacy Policy for Solaris-Shop

Effective Date: 12/02/2025

This Privacy Policy describes how Solaris-Shop (“Solaris-Shop,” “we,” “our,” or “us”) collects, uses, and protects personal information when you visit www.solaris-shop.com (the “Site”) or interact with our services.

By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect the following types of personal information:

Contact Information
Name, email address, shipping address, billing address, phone number.

Order & Transaction Information
Products viewed, items in cart, purchased items, payment method details (processed securely by our payment partners).

Device & Browsing Information
IP address, browser type, operating system, referring URLs, pages viewed, and interaction data.

Marketing & Preferences
Email opt-ins, product alerts, subscription choices, ad/analytics preferences.

Support Communications
Messages sent via email, chat, contact forms, or SMS.

2. Cookies & Tracking Technologies

Solaris-Shop uses cookies and similar technologies to operate the Site and improve your experience. We also use BigCommerce’s native Consent Manager and Google Consent Mode to control how non-essential cookies load.

Types of Cookies Used:

Essential Cookies
Required for checkout, cart functionality, account login, and site performance.

Analytics Cookies
Used for Google Analytics to understand how visitors use the Site. Only load after consent.

Advertising Cookies
Used for Google Ads, Meta, and retargeting tools. Only load after consent.

Consent Control (Required by BigCommerce CMP):
Your first visit will display a cookie banner allowing you to choose which cookie categories to allow. You can adjust preferences at any time.

3. How We Use Personal Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Send order updates
• Improve the Site’s performance
• Prevent fraud and security issues
• Deliver relevant advertising (only with consent)
• Operate analytics and reporting

We do not sell personal information.

4. Sharing Your Information

We share information only with:

Service Providers
Payment processors, shipping providers, email platforms, fraud detection tools, and BigCommerce.

Advertising & Analytics Partners
Google Ads, Google Analytics, Meta (only if you consent to non-essential cookies).

Legal Authorities
When required by law.

Business Transfers
If the business is sold or merged.

5. Data Security

We use industry-standard security measures (encryption, secure servers, access controls).
No online system is 100% secure, but we take reasonable steps to protect your information.

6. Data Retention

We retain personal information as long as necessary for:

• Order fulfillment
• Customer service
• Fraud prevention
• Legal obligations

After that, we delete or anonymize data.

7. Your Rights

Depending on your location, you may:

• Request a copy of your data
• Request corrections
• Request deletion
• Opt out of marketing emails
• Change cookie preferences

To exercise these rights, contact us at support@solaris-shop.com.

8. International Visitors

This Site is intended for U.S. customers.
If you access the Site internationally, your data may be processed in the United States.

9. Policy Updates

We may update this Privacy Policy from time to time. The Effective Date will be updated accordingly. Continued use of the Site means you accept the updated policy.

10. Contact Us

For questions about this Privacy Policy or your data:

Email: support@solaris-shop.com

Phone: -800-215-5350